Reviews

9 out of 10

patients would recommend us

Data from the Friends and Family Test in May 2026

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What patients say about us

Quote / Testimonial:
Always helpful and available.
– Anonymous
Quote / Testimonial:
Professional care, good time keeping, always welcome.
– Anonymous
Quote / Testimonial:
Easy to access the website and make a request.
– Anonymous

You said… we did…

Non-urgent advice: I find it hard to locate what I need in the NHS App.

NHS App drop-in session arranged at the surgery.

Non-urgent advice: Lack of communication.

Practice information is regularly shared on our website, social media pages and displayed in the waiting room.

Patient survey 2025-26 results

Following the disappointing results we had on the GP National Survey in January-March 2025, we ran our survey again November 2025.

Overall Experience

89%

said their overall experience with the surgery was very good or good.

Receptionist and call handlers

84.5%

found the receptionist or call handler very helpful or helpful.

Healthcare Professional

91%

said the healthcare professional was very good or good at treating them with care and concern.

Information

91%

felt the healthcare professional had all the information needed about them.

Confidence and trust

91%

had confidence and trust in the healthcare professional they saw and spoke to.

Were your needs met?

90%

felt their needs were met.

Making a complaint

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

The NHS complaints guidelines states complaints about problems should be raised as soon as you become aware of it or within 2 years of it occuring.
Only patients or their authorised representatives may raise complaints. If you are not the patient who is making the complaint, we may need written consent from the patient to investigate your complaint.
One of our team will acknowledge your complaint through your preferred contact method within 3 working days.

We will then thoroughly investigate your complaint, which may take up to 28 working days, although we try to complete this much faster. If we are unable to complete it in this timeframe, we will contact you to update you.

We will then speak or write to you about the findings of the investigation.