Reviews

9 out of 10

patients would recommend us

Data from the Friends and Family Test in May 2026

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What patients say about us

Quote / Testimonial:
Quick appointments, good friendly staff.
– Anonymous
Quote / Testimonial:
Very good experience overall
– Anonymous
Quote / Testimonial:
Dr Magagi was excellent and even getting an appointment was a lot easier than expected.
– Anonymous

You said… we did…

Non-urgent advice: The telephone call disconnected when it was busy.

Our telephone system has been updated and patients can now request a call back as soon as they join the telephone queue.

Non-urgent advice: Not all symptoms fall into one category, the pathways are too rigid.

Our clinical pathways are regularly reviewed and updated by our senior GP Partner.

Patient survey 2025-26 results

Following the disappointing results we had on the GP National Survey in January-March 2025, we ran our survey again November 2025.

Overall Experience

89%

said their overall experience with the surgery was very good or good.

Receptionist and call handlers

84.5%

found the receptionist or call handler very helpful or helpful.

Healthcare Professional

91%

said the healthcare professional was very good or good at treating them with care and concern.

Information

91%

felt the healthcare professional had all the information needed about them.

Confidence and trust

91%

had confidence and trust in the healthcare professional they saw and spoke to.

Were your needs met?

90%

felt their needs were met.

Making a complaint

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

When can I make a complaint?
The NHS complaints guidelines states complaints about problems should be raised as soon as you become aware of it or within 2 years of it occuring.
Who can make a complaint?
Only patients or their authorised representatives may raise complaints. If you are not the patient who is making the complaint, we may need written consent from the patient to investigate your complaint.
What happens when I make a complaint?
One of our team will acknowledge your complaint through your preferred contact method within 3 working days.

We will then thoroughly investigate your complaint, which may take up to 28 working days, although we try to complete this much faster. If we are unable to complete it in this timeframe, we will contact you to update you.

We will then speak or write to you about the findings of the investigation.
Complaint form