We’re changing how we send you messages

Posted by: Michael - Posted on:

Switch on notifications to read your messages in the NHS App

From Monday 23 November 2026, we will send messages to your NHS App instead of by text if you have an active NHS App account.

Why are we making this change?

✅ Helps keep your information private
✅ Lets us send longer, more detailed messages
✅ Saves NHS money by reducing text messaging costs

Please turn on NHS App notifications and check the app regularly so you don’t miss messages from us.

Need help turning notifications on?
https://www.nhs.uk/nhs-app/help/profile/managing-notifications/

Don’t have the NHS App? Find out more and download it:
https://www.nhs.uk/nhs-app/

Using SystmOnline does not necessarily mean you have an NHS App account. If you don’t have an active NHS App account, we will continue to send text messages where appropriate.

If you cannot use online services, we will continue to contact you by other suitable methods, such as phone or letter.