Feedback and complaints – King's Medical Practice

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about our surgery

Ratings and reviews

Read what other patients rate us and their opinions about our surgery

Patient survey 2024-25 results

Following the disappointing results we had on the GP National Survey in January 2024, we ran our survey again November 2024.

86%

said their overall experience with the surgery was very good or good.

81%

found the receptionist or call handler very helpful or helpful.

94%

said the healthcare professional was very good or good at treating them with care and concern.

91%

felt the healthcare professional had all the information needed about them.

93%

had confidence and trust in the healthcare professional they saw and spoke to.

92%

felt their needs were met.

Make a complaint

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

When can I make a complaint?

The NHS complaints guidelines states complaints about problems should be raised as soon as you become aware of it or within 2 years of it occuring.

Who can make a complaint?

Only patients or their authorised representatives may raise complaints. If you are not the patient who is making the complaint, we may need written consent from the patient to investigate your complaint.

What happens when I make a complaint?

One of our team will acknowledge your complaint through your preferred contact method within 3 working days.

We will then thoroughly investigate your complaint, which may take up to 28 working days, although we try to complete this much faster. If we are unable to complete it in this timeframe, we will contact you to update you.

We will then speak or write to you about the findings of the investigation.