Reviews

9 out of 10

patients would recommend us

Data from the Friends and Family Test in December 2025

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What patients say about us

Quote / Testimonial:
The doctors are knowledgeable and friendly, plus they are good listeners. The receptionists when you go into the practice are also attentive and friendly and they always help me as I am anxious so they don’t rush me.
– Anonymous
Quote / Testimonial:
I have had no problems with King’s Medical Practice. Very nice place and staff.
– Anonymous
Quote / Testimonial:
Phone contact good, patience and care shown. Everything explained well.
– Anonymous

You said… we did…

Non-urgent advice: You wanted a walk-in blood clinic

Following a successful trial of walk-in blood clinics, we implemented two permanent weekly walk-in clinics. Mondays 8.45am to 10.45am and Fridays 11.20am to 12.45pm

Non-urgent advice: You wanted the option to discuss medication queries face to face with members of our medications team

We now have a member of the medications team on the reception desk Monday to Friday 10.00am to 4pm to assist with medication queries only

Patient survey 2025-26 results

Following the disappointing results we had on the GP National Survey in January-March 2025, we ran our survey again November 2025.

Overall Experience

89%

said their overall experience with the surgery was very good or good.

Receptionist and call handlers

84.5%

found the receptionist or call handler very helpful or helpful.

Healthcare Professional

91%

said the healthcare professional was very good or good at treating them with care and concern.

Information

91%

felt the healthcare professional had all the information needed about them.

Confidence and trust

91%

had confidence and trust in the healthcare professional they saw and spoke to.

Were your needs met?

90%

felt their needs were met.

Making a complaint

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

The NHS complaints guidelines states complaints about problems should be raised as soon as you become aware of it or within 2 years of it occuring.
Only patients or their authorised representatives may raise complaints. If you are not the patient who is making the complaint, we may need written consent from the patient to investigate your complaint.
One of our team will acknowledge your complaint through your preferred contact method within 3 working days.

We will then thoroughly investigate your complaint, which may take up to 28 working days, although we try to complete this much faster. If we are unable to complete it in this timeframe, we will contact you to update you.

We will then speak or write to you about the findings of the investigation.