Reviews

9 out of 10

patients would recommend us

Data from the Friends and Family Test in May 2026

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What patients say about us

Quote / Testimonial:
Always happy with the online service
– Anonymous
Quote / Testimonial:
The diabetic nurse has been very helpful explaining my type 2 diabetes. She made me feel very at ease and gave me some good advice.
– Anonymous
Quote / Testimonial:
King’s Medical Practice are always polite, friendly and efficient. I always feel safe and in good hands with them. I appreciate their hard work.
– Anonymous

You said… we did…

Non-urgent advice: People who work are not always available to call the surgery at 8am for an appointment.

Our care navigation system is designed to ensure that every patient is directed to the most appropriate service or healthcare professional for their needs, no matter what time of day they get in touch with us.

Non-urgent advice: It’s still a bit confusing how to start a request for repeat medication.

Where possible we have a member of our medications team on reception to help with medication queries during the following times:
Monday 2pm to 4pm
Tuesday 9am to 11am and 2pm to 4pm
Wednesday 9am to 11am and 2pm to 4pm
Thursday 9am to 11am and 2pm to 4pm
Friday 9am to 11am and 2pm to 4pm

Patient survey 2025-26 results

Following the disappointing results we had on the GP National Survey in January-March 2025, we ran our survey again November 2025.

Overall Experience

89%

said their overall experience with the surgery was very good or good.

Receptionist and call handlers

84.5%

found the receptionist or call handler very helpful or helpful.

Healthcare Professional

91%

said the healthcare professional was very good or good at treating them with care and concern.

Information

91%

felt the healthcare professional had all the information needed about them.

Confidence and trust

91%

had confidence and trust in the healthcare professional they saw and spoke to.

Were your needs met?

90%

felt their needs were met.

Making a complaint

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

The NHS complaints guidelines states complaints about problems should be raised as soon as you become aware of it or within 2 years of it occuring.
Only patients or their authorised representatives may raise complaints. If you are not the patient who is making the complaint, we may need written consent from the patient to investigate your complaint.
One of our team will acknowledge your complaint through your preferred contact method within 3 working days.

We will then thoroughly investigate your complaint, which may take up to 28 working days, although we try to complete this much faster. If we are unable to complete it in this timeframe, we will contact you to update you.

We will then speak or write to you about the findings of the investigation.